Hi! Welcome to the CX Fanatics Channel. Did you know it can cost 5 times more to attain new customers than to retain existing customers? But most of the time customer experience is passed off as customer service (CX as the cool kids say) - and that’s just plain wrong. Because CX is its own animal and a MUCH bigger component of business than most people realize. CX is THE best way to keep current customers (or leads) happy and turn them into raving brand ambassadors. This channel focuses on weaving customer experience throughout your business to increase revenue, retention, and referrals. Tune in weekly for expert interviews, customer experience and marketing strategy, and the latest CX trends. Use what you learn to create the BEST customer experience for your clients - turning them into raving fans while increasing your revenue and profit. Get a jump start on doubling your profits in 60 days - with this free guide (download it here) ➡️ subscriptiongrowthclub.com/profit.
Episodes
Wednesday Nov 15, 2023
171 Improving Customer Experience After The Sale Part 3 of 3
Wednesday Nov 15, 2023
Wednesday Nov 15, 2023
In this week's episode discover Discover how to turn new customers into brand fanatics in your direct-to-consumer business & eliminate endlessly selling to new clients.
Plus learn:
✅ Which companies you need to mimic when it comes to customer experience
✅ How to effectively gather customer feedback
✅ How to create personalized customer experiences the easy way
✅ The one thing to avoid when asking customers to share their experience with others
✅ What is NO longer optional when it comes to attaining and retaining customers
Listen to the entire episode here or tune into the live show over on YouTube.
Miss any of the show notes, you can find those at dtcgrowthclub.com/podcast
All that and more await you in this week's episode of the CX Fanatics podcast.
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