CX Fanatics Podcast

Hi! Welcome to the CX Fanatics Show. Did you know it can cost 5 times more to attain new customers than to retain existing customers? But most of the time customer experience is passed off as customer service (CX as the cool kids say) - and that’s just plain wrong. Because CX is its own animal and a MUCH bigger component of business than most people realize. Customer Experience when it’s exceptional is THE best way to keep current customers (or leads) happy and turn them into raving brand ambassadors. This channel focuses on weaving customer experience throughout your business to increase revenue, retention, and referrals. Tune in weekly for expert interviews, customer experience and marketing strategy, and the latest CX trends. Use what you learn to create the BEST customer experience for your clients - turning them into raving fans while increasing your revenue and profit. Get a jump start on doubling your profits in 60 days - with this free guide (download it here) ➡️ profitgrowthclub.com/profit.
Episodes
Episodes



Wednesday Jan 30, 2019
The Power Of Repurposing Content
Wednesday Jan 30, 2019
Wednesday Jan 30, 2019
In today's episode I dive into one of the biggest time saving tips you can implement for your business. Repurposing content. I know so many entreprenuers and have had many clients who are constantly in creation mode. This my friends, leads to burn out. It leads to lack of creativity and worse of all it leads to lack of accomplishment. One of the best ways I know to avoid that burnout is to reuse your existing content.
You may be saying to yourself "I don't even create content yet." but, I beg to differ. I give you 5 different tips to repurpose content you have already created so you can stop reinventing the wheel and get the most out of all of the time and effort you are putting in to create your content. I also give you the 7 reasons why repurposing your content is SO important.
Last but not least, I give you the latest stats on how much content is created and consumed every single day and why it is critical that you stand out and stay in your lane when creating your content. Tune in for today's episode so you can start saving time, energy and leave that frustration of getting content created every single week behind.
Tune in to this weeks entire episode.
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Wednesday Jan 23, 2019
Energy, Money and You
Wednesday Jan 23, 2019
Wednesday Jan 23, 2019
In today's episode I share with you my journey and education around money and energy. I give you the back story on when I first came into the knowledge about our role with energy and how it came to me, as well as, all of the tidbits I've learned in between on how powerful energy is in our daily lives especially when it comes to money. I share the not so pretty insights into limiting beliefs and give you 6 steps to turn your money mindset around to attract more of what you want more quickly and easily. I even pull out the stops and talk Quantum and Newtonian Physics. Yep, you read that right - this creative just went science nerd. Tune into this week's episode to get the inside scoop on how your energy is affecting your bank account and how with some simple strategies you can take more trips to the bank.
Listen to the entire episode here:
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Wednesday Jan 16, 2019
Succeeding in 2019 With Facebook Advertising
Wednesday Jan 16, 2019
Wednesday Jan 16, 2019
In today's episode I talk with Amanda Bond The Ad Strategist who shares the inside scoop on how to succeed in 2019 with your Facebook Ad Strategy. Not using Facebook Ads yet because you find them intimidating? No fear, Amanda breaks down a super simple strategy of how to get started and what to consider before you run your first ad. Already running ads but not seeing success? This episode contains just the ticket for what you need to be looking at before spending another dollar on ads for your business. Hire out your Facebook Ads? This episode is still a MUST listen because you need to be sure that your team is on board with what you want to happen with your ads.
Tune in to this powerful episode as Amanda gives us the ins, outs and in betweens of Facebook Ads so you can rock it in 2019.
Resources Mentioned:
Adobe Spark
Find Out More About Amanda
The Ad Strategist
Facebook
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Wednesday Jan 09, 2019
18. Finding Your Keywords and Putting Your SEO Into Action
Wednesday Jan 09, 2019
Wednesday Jan 09, 2019
In today's episode I talk with Mike Michaelson of LegitClick Media and we are talking SEO. If you are like many people, including me, you may be cringing at the thought. But stop! This is important and I believe in your ability to understand Search Engine Optimization. Mike and I give you the inside scoop on why SEO is SUPER important even in 2019. It is THE best way for you to rank higher in google and show up in social media searches. (Yes that's totally a thing!)
You know the best place to hide a dead body right? On the second page of Google. Corny humor aside, the reality is if you are creating content, written, video or even audio if you aren't utilizing SEO in your great content, no one (or hardly anyone) is seeing it. You need some serious tips from an expert on how to rank and stay top of mind. Mike generously shares his expertise today.
In 2018, Hubspot surveyed companies about their number one marketing priority and guess what came in 1st place - you guessed it SEO. Just a heads up there are paid versions of SEO where you pay someone to help you rank higher, but we are talking about how to rank your own content organically (read free) so that more eyeballs see what you have poured your heart and soul into.
Of course these branding components apply:
Know who your audience is
Know what they are searching for - which key phrases, terms, words
Offer a unique solution to their problem once they arrive otherwise they are outta there faster than a losing super bowl team
Because I believe this is SO important, I've created a resource cheat sheet for you with some Free SEO tools to get you started. You can find that cheat sheet here.
Find Out More About Mike
LegitClickMedia.com
Facebook
LinkedIn
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Wednesday Jan 02, 2019
17. Planning Your 2019 With Intention & Strategy
Wednesday Jan 02, 2019
Wednesday Jan 02, 2019
In today's episode I share my simple process to plan and reach your goals quicker and easier in 2019. This system takes into consideration not only the practical alignment of creating your goals (you already know all of those systems) but it also includes the evaluation of where you are currently, what went right, what went wrong and most importantly how can you get more of the good stuff in your business.
I walk you step by step through this simple process so that you can start out the New Year with a bang and set the intention for your goals so that you can get where you want to be. It will also help you eliminate some of the head trash we tend to carry around so that you can keep moving forward and leave the past in the past where it belongs.
It's nearly impossible to set your goals without a system and even harder to reach them without a process. Which is why, I've also created a FREE download for you of the entire process. You can get that download here.
Listen to the entire episode here:
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If you like the episode, I'd love for you to share it. Also, if you would like to leave a rating or review, you can do that on iTunes or Google play. (Thanks in advance! You rock!)
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Wednesday Dec 26, 2018
16. 12 Tips To Practice Self Care in 2019
Wednesday Dec 26, 2018
Wednesday Dec 26, 2018
In today's episode I share with you 12 tips to keep your sanity through self care in 2019. These are all tips that I have used or currently use to energize, focus and propel my business and my life. I have to forewarn you there is quite a bit of what some would label as woo woo in this episode. But, these are just suggestions to feed you when you are feeling depleted and as if you can't move forward becasue you are stuck in the muck. Take what suits you, try some that are new if you want to, but most importantly - take care of you.
You will find there is quite a resource list for this episode below. Most of the resources I list are free, but some likely have a small fee associated with them. I hope you find them useful and beneficial.
Also, in this episode I announce the creation of the Feed U Community. This is a free community I am building on Facebook where we can take the conversations, discussion, questions and more from here to a community environment. I'd love for you to join us. You can find the community here. This is a private Facebook community, but anyone can join. Just request access and answer the 3 easy questions and you will be added to the group. I look forward to seeing you inside! :D
P.S. I don't get an affiliate promos from these tools, I just really like them and hope they help you as well.
Resources Mentioned
Insight Timer App
Yoga Apps
Rodney Yee Video
Doterra Essential Oils
Books To Learn About Crystals - The Book of Stones , The Crystal Bible, Love Is In The Earth
White Mountain Jigsaw Puzzles
My Favorite Journal
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Wednesday Dec 19, 2018
15. 3 Tools To Intentionally Plan Your 2019 For Success
Wednesday Dec 19, 2018
Wednesday Dec 19, 2018
In today's episode I talk about the 3 BIG tools I use to plan my day, my month and my year. I cover my top 3 tools that help me stay focused, be more productive and align with what my heart really wants, not what someone else has told me my business should be.
I've tried a lot of tools over the years, some electronic, some paper and pen. I give you the scoop on what research shows the best method of tracking, being creative and planning your day. I also walk you step by step through my planners, planning process and the success I have had since using these tools.
If you're ready to create some impact in 2019 and have the tools to make that leap, tune into today's episode and I will give you the scoop and the tools to get it done.
Listen to the entire episode here:
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P.S. I don't get an affiliate promos from these tools, I just really like them and hope they help you as well.
Resources Mentioned
Danielle Laporte Planner
The Mastery Journal
The Daily Intentions Planner
Panda Planner
Episode 005 With Teri Karjala
Episode 011 Gratitude, Grounding and Growing Your Business
Focus At Will
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Wednesday Dec 12, 2018
14. Identifying Your Entrepreneurial Exit Strategy & Retirement Plan
Wednesday Dec 12, 2018
Wednesday Dec 12, 2018
In today's episode I talk with Kristen Judd of Money Secrets and she gives us the inside scoop on planning your retirement, saving on taxes now and how to create an exit strategy as an entrepreneur.
If you haven't been planning your retirement since you took the leap into entrepreneurship - or maybe you haven't been stashing enough away - you don't want to miss today's episode. My friend Kristen gives us the inside scoop on how to best save for retirement as well as what to consider when you are creating an exit strategy for your business. No exit strategy? No time like the present to start thinking your way through the process.
We also talk about the importance of money mindset in reaching your financial goals and how to shift your mindset to be as abundant and profitable as possible.
Join me as Kristen talks funds, tax options and ways to invest to make the most of your post entrepreneurial future.
Find Out More About Kristen
Facebook
LinkedIn
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