CX Fanatics Podcast

Hi! Welcome to the CX Fanatics Show. Did you know it can cost 5 times more to attain new customers than to retain existing customers? But most of the time customer experience is passed off as customer service (CX as the cool kids say) - and that’s just plain wrong. Because CX is its own animal and a MUCH bigger component of business than most people realize. Customer Experience when it’s exceptional is THE best way to keep current customers (or leads) happy and turn them into raving brand ambassadors. This channel focuses on weaving customer experience throughout your business to increase revenue, retention, and referrals. Tune in weekly for expert interviews, customer experience and marketing strategy, and the latest CX trends. Use what you learn to create the BEST customer experience for your clients - turning them into raving fans while increasing your revenue and profit. Get a jump start on doubling your profits in 60 days - with this free guide (download it here) ➡️ profitgrowthclub.com/profit.
Episodes
Episodes



Wednesday Jun 05, 2019
Changing Your Internal Money Story WIth Deborah Fryer
Wednesday Jun 05, 2019
Wednesday Jun 05, 2019
It's all about the money, money, money . . . or is it?
I am SUPER excited to invite Deborah Fryer to the Feed U Podcast today to talk about shifting our money mindset. I've mentioned before that research shows nearly 95% of our decisions are made by our subconscious. If that's the case, is it any wonder that you aren't making the money you deserve to make if your mindset is carrying around old money habits and beliefs?
Deborah cuts right to the chase.
In the awesome conversation we talk about if you aren't reaching the goals in your business, how your money beliefs are likely holding you back. Deborah graciously gives us some success examples of her clients who conquered their money mindset and have not only prospered in their business, but also their lives. We also cover the reality, that the goal isn't the money. The goal has to be identified outside of the money, otherwise when you get there, you'll be disappointed and go back to old habits.
To round out the episode, Deborah walks you through an exercise to help you begin conquering the bad juju money voice in your head.
Connect With Deborah Here -
Facebook
Website
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Wednesday May 29, 2019
3 Case Studies of Sales Funnel Success
Wednesday May 29, 2019
Wednesday May 29, 2019
Does this sales funnel stuff really work Alisa?
We are 3 episodes in on this sales funnel business, and you may be wondering is it all worth it? Well, the proof is in the pudding with this week's episode as we finish out the 4th episode in this series. I walk you through 4 client case studies of success.
Regardless of what type of business you have, this sales funnel stuff will work.
In case you missed how the first 3 episodes let me recap. In the first of this series, Episode 35, I walk you though a simple sales funnel. In part two of the series, Episode 36, I give you 7 MUST ask questions to determine if your sales funnel might be broken, and if so, how to fix it. Last week, in Episode 37, I covered why analytics are crucial to increasing revenue and sales.
This week I pull it all together and cover these industry success stories.
Retail Store
Chiropractic Clinic
Training and Online Courses
As you can see it's a WIDE range of industries. Tune in to see the success these clients have found (some up to 4xing their income) and see what tips you can apply to your business.
Resources -
In the episode I mention the FREE Sales Funnel Download, you can grab that here. I also talk about ways to get more of your emails opened from Episode 32.
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Wednesday May 22, 2019
Falling In Love With Your Analytics
Wednesday May 22, 2019
Wednesday May 22, 2019
Does the word analytics make you want to curl into a ball too?
If you are anything like me, the word analytics takes you back to a high school math class that makes you cringe in memory. An older teacher, with too many calculators and poor eyesight.
However, times have changed - and analytics can become your friend. In fact, I HIGHLY recommend you make friends with this past frenemy. Because analytics are the lifeblood of your marketing.
Last week I talked about identifying your broken sales funnel and how to fix it.
In case you missed it, you may want to start here with Episode 36.
This week I dive into analytics. Why does she keep saying that word? Truly, it is CRITICAL that you analyze everything in your business you are spending money on, especially in the arena of marketing. If that investment isn't paying for itself, it's time to give it the old heave ho (my mom would totally say that).
Here's what I cover this week:
What are analytics (get to it already Alisa)?
Why are analytics important?
Analytics tools that are essential to keep a pulse on your spending and profit.
3 critical conclusions to make with your newfound love of analytics.
Resources -
In the episode I mention how critical it is to create great emails, check out Episode 32 to learn more about that.
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Wednesday May 15, 2019
7 MUST Ask Questions To Fix Your Sales Funnel
Wednesday May 15, 2019
Wednesday May 15, 2019
If your sales funnel isn't making sales - you my friend, have a problem,
This week's episode of the Feed U Podcast talks all about how to fix your funnel and turn it into a lead generating machine. Need more leads? Ready to quit working so hard? This is the episode for you.
To make things even easier, I've created a FREE guide to help you walk through your own sales funnel and ask targeted questions so that you can fix the "speed bumps" that are slowing down your sales. You can grab that guide here.
Last week we talked all about the different sales funnel phases.
In case you missed it, you may want to start here with Episode 35.
This week I walk you through 7 MUST Ask Questions to figure out where your funnel is broken and give you some quick tips to fix your funnel.
Here are the questions:
Are people aware of you and your brand and are you getting engagement?
Are people actually converting through your sales funnel?
Are you focusing on the lifetime value of your customer or just one transaction?
Are people getting stuck in one phase of your funnel and why?
Is it easy for your audience to communicate with you?
Do people trust you enough to buy from you?
Is your audience specific enough? Can they hear you through all the noise?
To dive in even deeper -
don't forget to grab that free guide here. You may even want to print it out and listen to the episode to take extra notes.
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Wednesday May 08, 2019
Simplifying Sales Funnels
Wednesday May 08, 2019
Wednesday May 08, 2019
Sales funnels should be simple,
and you shouldn't have to wrack your brain trying to figure out what goes where and why yours isn't working.
Let's be real, you have other things to think about - like running your business. BUT this sales funnel stuff is SUPER important, especially if you want to make serious money at this business game.
Figuring out your sales funnel doesn't have to be complicated.
This week on the Feed U Podcast I uncomplicated the mysterious sales funnel and broke it down into 4 Simple steps.
Awareness
Interest
Decision Making
Action
I've packed each step with ideas and suggestions on what needs to go there.
WAIT! It gets even better -
because this is episode 1 of 4 to help you fine tune your own sales funnel. If you're ready to start converting customers and stop worrying about what is or isn't working with your own lead generation machine, tune into the Feed U Podcast this week.
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Wednesday May 01, 2019
Boosting Sales By Revisiting What You Offer
Wednesday May 01, 2019
Wednesday May 01, 2019
If you are feeling frustrated with your small business because sales are down and no one seems to be buying or your sales are inconsistent or you just aren't growing the way you think you should be - you are not alone and this week's Feed U Podcast episode is for you.
I've worked with many business owners who are selling but just not making the money they want or deserve. So much so that I decided to investigate what the heck was getting in the way of them making the money they should be making.
Some of the same things came up again and again and this week I sum up what I found with 6 tips all around perfecting your offerings to get more sales. Say what?
True! Totally true! These six things will not only clarify why your sales are stalled but they will also help you breathe a huge ol' sigh of relief - because - well wait until you get to number 5. Tune into the entire episode with an action plan to help you revisit your offerings so that you can increase your sales.
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Wednesday Apr 24, 2019
Embracing Entrepreneurial Change
Wednesday Apr 24, 2019
Wednesday Apr 24, 2019
Change as an entreprenuer is a constant. Some have even referred to it as a rollercoaster. Up on minute, down the next. This meme from Solidity Financial covers that journey pretty accurately.
Unfortunately, going through that journey is not always easy. There are a LOT of emotions that entrepreneurs experience on a daily basis. I walk you through the most common emotions of fear, worry, guilt, anger, loss regret and sadness from my own experience on this entrepreneurial rollercoaster.
I also give you some actionable tips to ease the frustration and pain that go along with those emotions so that you can keep on going and accomplish that inner purpose that drove you to be an entrepreneur in the first place. Join me this week as I share with you my entrepreneurial story and let you know you are not on this ride alone.
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Wednesday Apr 17, 2019
Writing Juicy Email Headlines
Wednesday Apr 17, 2019
Wednesday Apr 17, 2019
If you are anything like most people - you took out your phone at some point today, pulled up your email - become overwhelmed with the number, selected a bunch of email and just sent them to the garbage pail. Sound about right?
What if that same thing is happening to your email? That email that you painstakingly wrote and spent hours writing? You would be at the very least totally bummed.
IT HAPPENS ALL THE TIME!
Which is why I've dedicated this week's entire Feed U Podcast episode to standing out in the stream of emails and enticing your subscribers to read your excellent content. (If you aren't writing excellent content, then that is another problem entirely.)
I include some of the newest stats like 77% of emails are opened on mobile devices" - emailmonday.com and 57% of subscribers age 18-24 purchase directly from the email on their phone. Over 35, guess what they are buying too. Getting your email opened is CRITICAL!
Tune into this week's episode to learn 8 tips to get those emails opened and read.
Resources Mentioned:
#018- Finding Your Keywords and Putting Your SEO Into Action
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